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Casino member responded to the mediator’s program and you will said they certainly were waiting to own an improvement using their related service. Since that time, there had been no longer status and also the criticism remained unresolved. The player ”BONAPARTEC” is actually unable to withdraw his earnings even when he previously sent asked evidence of target to complete their verification. The fresh casino need data away from earlier 90 days and the athlete said he’d send it when he has him or her. The gamer of Italy encountered app points regarding the Aviator game, where wagers had been incorrectly set higher than meant, ultimately causing tall loss out of €490. The fresh Complaints Team extended the brand new reaction time for the player to help you render proof unfair losses but eventually declined the fresh criticism.
Player’s account got prohibited and local casino was not handling his matter.
Even with complied for the casino’s ask for account confirmation, their membership and you can withdrawal consult had stayed under comment. The fresh gambling establishment got returned the brand new withdrawal amount to their playing membership, that he got following risen up to 30k euros thanks to to play. He’d registered an alternative withdrawal ask for the elevated matter. The brand new casino got wanted a lot more files to own confirmation, which had resulted in subsequent waits.
Player’s KYC procedure is slowing down withdrawal.
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The gamer contends that he need to have obtained a gamble, nevertheless the screen froze. Even with calling support service, he failed to rating a reasonable impulse. The newest criticism is refused because the player didn’t respond to our very own messages and you will questions.
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Player’s detachment try taking delay.
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